Refund Policy

Last updated: July 2026

Thank you for purchasing SlicerVJ.

Because SlicerVJ is a downloadable digital software product, all refund requests are reviewed individually to protect both customers and the sustainability of the project.

14-Day Refund Window

Customers may request a refund within 14 days of purchase if:

The software cannot be activated or used as described.
A technical issue prevents normal operation and support was unable to provide a solution.
The product was purchased accidentally or duplicated.

Non-refundable situations

Refund requests may be denied in the following situations:

The software works as described but is no longer needed.
The customer did not verify compatibility requirements before purchasing.
The request is made after 14 days from the purchase date.
Attempts to abuse the licensing system or distribute unauthorized copies are detected.

System Requirements

SlicerVJ currently supports:

macOS 14 Sonoma or newer
Intel and Apple Silicon Macs
Resolume Arena with Advanced Output

Customers are responsible for verifying compatibility before purchasing.

How to request a refund

Please contact us at:

contato@vjsurreal.com.br

Include:

Your purchase email address
Your Gumroad receipt number
A short description of the issue

We aim to respond within 2 business days.

Chargebacks

Customers are encouraged to contact us before opening a payment dispute or chargeback request. Most issues can be resolved quickly through support.

SlicerVJ is an independent software product developed by VJ Surreal and is not affiliated with or endorsed by Resolume B.V.